Recently, I shared an example of insurance company shenanigans reported to me by a customer. Since then, I've seen at least two or three other examples on places like the "Financial Management Society" MGMA mailing list, etc.
I wonder what kind of stories the reps tell when they get back to the mothership after a day among the serfs? "Boy, I got this one practice to sign that confidentiality agreement by telling them that we never enforce it..."
My apologies to the readers of the SOAPM mailing list, as this is a repeat, but there are too many folks who would otherwise miss this piece from the San Francisco Chronicle: