Igor has been very busy lately, and he decided to look into how much our clients benefit from using two of Partner's features: the ability to send "electronic bills" and automatically check eligibility.
For the sake of definition, "electronic bills" are when customers hit a button and all of their bills go shooting out across the Internet and are printed, stuffed, folded, and postage-d professionally. "Automatically check eligibility" means that Partner looks at the day's schedule and checks the eligibility of the patients, well, automatically, providing a report for the front office each morning. Essential stuff.
We were surprised by the results. Not that there is a difference or even that "E-bills" and "Eligibility" benefit pediatric practices. We were surprised by how much of a difference there is. Check it out:
| Average A/R By Client Type |
|
Personal A/R Days
|
Insurance A/R Days
|
Total A/R Days
|
Total
Difference |
Using EBills
|
7.45
|
23.65
|
31.10
|
|
NOT Using EBills
|
8.62
|
29.02
|
37.64
|
21% |
Using Eligibility
|
7.96
|
25.05
|
33.01
|
|
NOT Using Eligibility
|
7.99
|
30.06
|
38.05
|
15% |
Using Both
|
7.27
|
23.06
|
30.33
|
|
Using Neither
|
7.53
|
31.80
|
39.33
|
30% |
Yup - our practices using EBills have an A/R that is 21% lower than those who don't. Eligibility lowers it another 15%. Combined, it's 30%. Amazing. [And, yes, PCC customers average about 34 days of A/R. Not bad, eh?]
So, regardless of your PM system, it might be time to consider Ebills and automatically eligibility...though I suspect the type of folks who read my blog already know this.
More later - and I hope to hear from Dr. Marcus, who will give me another perspective on the CCHIT process.
Comments
0 Comments