Igor has been very busy lately, and he decided to look into how much our clients benefit from using two of Partner's features: the ability to send "electronic bills" and automatically check eligibility.
For the sake of definition, "electronic bills" are when customers hit a button and all of their bills go shooting out across the Internet and are printed, stuffed, folded, and postage-d professionally. "Automatically check eligibility" means that Partner looks at the day's schedule and checks the eligibility of the patients, well, automatically, providing a report for the front office each morning. Essential stuff.
We were surprised by the results. Not that there is a difference or even that "E-bills" and "Eligibility" benefit pediatric practices. We were surprised by how much of a difference there is. Check it out:
|Average A/R By Client Type|
|Personal A/R Days
||Insurance A/R Days
||Total A/R Days
|NOT Using EBills
|NOT Using Eligibility
Yup - our practices using EBills have an A/R that is 21% lower than those who don't. Eligibility lowers it another 15%. Combined, it's 30%. Amazing. [And, yes, PCC customers average about 34 days of A/R. Not bad, eh?]
So, regardless of your PM system, it might be time to consider Ebills and automatically eligibility...though I suspect the type of folks who read my blog already know this.
More later - and I hope to hear from Dr. Marcus, who will give me another perspective on the CCHIT process.